RETURN AND EXCHANGE POLICY
To ensure customer rights and improve the quality of after-sales service, we would like to present the following return and exchange policy to our valued customers:
RETURN AND EXCHANGE CONDITIONS:
1. Products can be returned or exchanged if they do not match the design, specifications, paint color, etc., as previously agreed upon by both parties.
2. The product has been determined to be defective due to a technical fault on the part of the Seller.
3. The product is intact and not deformed as a result of intentional repairs by the Buyer.
4. The product must be complete upon return:
+ Certificate of origin
+ Warranty certificate
+ Sales invoice
RETURN AND EXCHANGE CONDITIONS:
1. Items requested for return or exchange lack complete documentation:
+ Certificate of origin
+ Warranty certificate
+ Sales invoice
2. Goods are damaged due to lack of storage or improper storage.
PROCEDURE FOR HANDLING PRODUCT RETURNS AND EXCHANGES:
1. If you discover that the product does not meet technical standards or does not match the agreed-upon specifications, please contact the sales representative directly responsible for your order at the provided phone number to receive information about the goods.
2. After receiving information about the goods, the Sales representative will check the information with relevant departments to find the quickest way to assist the customer.
3. Depending on the specific circumstances, we will have different ways of handling each order.
